FAQ Q. Does the Fire Dept need to provide manpower? No.Waterway provides the personnel and equipment to complete the testing. Q. Does Waterway unload and re-rack all hose, and can it be re-racked back exactly as it was removed? Yes,we do unload and return hose back as it was taken off. If YOU decide you would like to change how you rack your hose just let us know and Waterway will certainly accommodate your new load. Q. What does a Fire Dept need to provide? Water, designated apparatus driver and paved testing area. Q. How long does it take to test one engine? Depends on the amount of hose on apparatus and working test area...generally about one to one and a half hours. Q.Does a Fire Department need to test new hose? Yes,unless a supplier can provide documentation that the hose has been tested to NFPA 1962 standards. Q. Does Waterway sell hose? No,we are a testing company.We will recommend if asked. Q. Does Waterway number each length of hose? Yes, if not already numbered we will stencil the numbers. Not hand written. Q. Does Waterway provide us with hose test records, failure records and reason for failure? Yes,first as hard copy and Chiefs have access to their records 24/7 online. Q.How much hose can be tested in a day? An experienced Waterway crew can test between 20,000' to 25,000' in an eight hour day,using a crew of 10 people. Q. Can Waterway test our ground ladders on the same day as hose. Yes. Q.What is the cost for hose testing through Waterway? This depends on the quantity of hose to be tested, travel distance, and other items tested that day. Q. Is there an easy way to find out if there is a Waterway Coop in my area for an estimate? Yes, visit our website and type in your zip code. If there is not a coop in your immediate area fill out the form that appears and our team will contact you.If you do not have access to a computer call 888-999-5838 and talk to a real person for the Waterway Coop closest to you. Q.In case of questions and/or concern during test day, is there someone on-site to make changes and final decisions, if necessary? Yes, all Waterway Coops are independently owned and operated with the owner on-site at test day. Q.Why should my department test their hose annually? NFPA 1962 requires that all fire hose be tested annually. Q. Why should my department hire Waterway to test our fire hose? We are trained fire hose testers and do this job on a daily basis. Your department will be able to free up valuable training time for your members. Q. Can test records be sent in an excel format that would allow me to upload records to our current in house system? Yes, your local coop can provide test records in an excel format. Q. Does my department need to provide new gaskets or heat sensors? No, we carry replacement gaskets and heat sensors to the job site. Q. Does Waterway offer hose re-coupling? Many of our coops re-couple on site. Ask your local coop. Q. Our hose is gross and grimy, can it be cleaned during testing? Yes, Waterway offers cleaning services for hoses.